Frequently Asked Questions
Clean transcription is typing out everything that's spoken on an audio or video recording while leaving out the irrelevant parts like fillers (ums, ahs, you knows, etc.), false starts, repeated words, interruptions, etc.
Category A refers to the studio quality audio (movies and radio programs)
Category B refers to the American accent and without background noise
Category C refers to the audios with background noise, people speaking over one another, low speaking voices, and with thick accents.
Confidentiality is the top priority in our business. All our employees need to sign an agreement agreeing not to disclose any client information. We delete all the audio and video files from our server 30 days from the time the transcription is delivered. We will be happy to sign NDA (non-disclosure agreement) with individuals upon request.
If the recording has more than three speakers, speakers may be referenced as Male or Female rather than individually numbered.
Please contact us within 7 days from the day the transcript is delivered. Money back guarantee is valid for Good and Excellent category audio.
Money back guarantee is not applicable for Foreign Language Transcription and Translation Services. Kindly conduct us within 5 days from the transcript is delivered for additional round of proof-reading or revision.